Privacy Policy

Last Updated: July 2026

Herbish Drainage Systems values your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African legislation. This Privacy Policy outlines how Herbish Drainage Systems collects, uses, stores, and protects your data when you visit our website.

1. Information We Collect

We only collect personal information that is necessary for us to provide our specialised engineering and drainage solutions, communicate with you, or improve your website experience. This includes:

Voluntary Commercial & Technical Information:

  • Individual and corporate contact details (Name, email address, direct phone numbers, and job title).
  • Company information (Company name, registration numbers, VAT numbers, and physical operational addresses).
  • Project-specific data, architectural blueprints, engineering specifications, site requirements, and custom dimensions uploaded or submitted via our project quote forms.
  • Technical asset access logs: Identification data provided when registering to access or download proprietary intellectual property, including CAD files, BIM models, and product technical data sheets.

Automated Information: Your IP address, browser type, operating system, and browsing behaviour collected via cookies and analytics tools to optimise website performance.

2. How We Use Your Information

Herbish Drainage Systems processes your personal and corporate information strictly for the purposes for which it was collected, including to:

  • Assess engineering requirements and generate accurate, custom commercial quotes for project specifications.
  • Manage user access control and log distribution for proprietary CAD drawings, BIM objects, and technical data sheets.
  • Provide technical support, design feedback, and consultation regarding custom-manufactured drainage solutions.
  • Deliver relevant product updates, regulatory standards changes, or promotional materials (only where you have opted in).
  • Comply with statutory, legal, and financial auditing obligations in South Africa.

3. Sharing Your Information

Herbish Drainage Systems does not sell, rent, or trade your personal or project data. To execute complex commercial infrastructure projects, we may share relevant data only under the following conditions:

  • Subcontractors & Logistics: With trusted third-party logistics partners, structural engineers, or onsite installers strictly to fulfil project delivery and implementation.
  • Data Security Agreements: With digital operators hosting our website and secure technical servers, provided they are bound by strict operators' contracts under Section 21 of POPIA.
  • Legal Mandates: To law enforcement or regulatory bodies if legally required to do so.

4. Protection of Proprietary Project Data

We recognise that engineering specifications, site plans, and custom quote requests often contain sensitive commercial property or trade secrets. Herbish Drainage Systems treats all uploaded project briefs, dimensions, and architectural data with strict confidentiality. It is protected by the same technical and organisational security measures used to safeguard personal information under POPIA.

5. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or alteration. However, please note that no method of transmission over the internet is 100% secure, and Herbish Drainage Systems cannot guarantee absolute security.

6. Your Rights Under POPIA

You have the right to retain control over your personal data. At any time, you can:

  • Request access to the personal information Herbish Drainage Systems holds about you or your organisation.
  • Request that we correct, update, or delete any inaccurate, incomplete, or outdated information.
  • Object to the processing of your data for direct marketing purposes.
  • Withdraw your consent to data processing or request the deletion of your CAD download profile at any time.

To exercise any of these rights, please contact our designated Information Officer at the email address provided below.

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings, though disabling them may affect the functionality of certain parts of our website, including secure technical download portals.

8. Contact Details

If you have any questions about this Privacy Policy, our data practices, or wish to make a POPIA-related request, please contact us:

  • Company Name: Metal Spinnings (pty) ltd. trading as Herbish Drainage Systems/li>
  • Information Officer: Tom Berti (Operations Director)
  • Email Address: tom@herbish.co.za
  • Physical Address: 1331 Spyker Crescent, Roodepoort, Gauteng, South Africa
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